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Frequently Asked Questions

Find answers to common questions about Synccos products, pricing, accounts, and more.

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Getting Started
What is Synccos?

Synccos is a comprehensive business intelligence platform designed to streamline operations for entrepreneurs and businesses. It brings together tools like ConnexaBI for analytics and reporting, VoIP for business communications, Check Writer for payment processing, and Calendar for scheduling — all in one unified platform.

How do I create an account?

Getting started is easy. Click the "Get Started" button on any page, which will take you to our registration page. Fill in your details, verify your email, and you're ready to go. No credit card is required to sign up.

Is there a free trial available?

Yes. Synccos offers a free trial so you can explore the platform and its features before committing to a paid plan. During the trial, you'll have access to core features so you can see how Synccos fits your business needs.

Do I need to install any software?

No. Synccos is a fully cloud-based platform that runs in your web browser. There's nothing to download or install. Simply log in from any device with an internet connection and you're good to go.

Products
What is ConnexaBI?

ConnexaBI is our business intelligence reporting and analytics tool. It helps you track performance, visualize data through dashboards and reports, and make data-driven decisions to improve your business operations. ConnexaBI integrates with the rest of the Synccos platform for a unified experience.

What does the VoIP system offer?

Synccos VoIP Actiontrack empowers your business communications with features including:

  • Inbound and outbound calling
  • Call tracking and recording
  • Automated call routing
  • Real-time call analytics
  • Integration with your existing Synccos workflows
How does Check Writer work?

Check Writer lets you create, print, and manage checks in just a few steps:

  • Create an account (free to sign up)
  • Add your banking details and preferences
  • Fill in the check details using our simple form
  • Print at home or send digitally via email
  • Collect payments securely via Stripe integration

It includes AI-powered error detection, real-time tracking, enhanced security, and customization options.

What is Synccos Calendar?

Synccos Calendar (Synccos Planner) is our scheduling and calendar management tool. It helps you organize appointments, meetings, and events for your business. You can access it directly at synccosplanner.com.

Can I use Synccos products individually?

Yes. While Synccos products are designed to work together as a unified platform, you can also use them individually based on your needs. For example, you can use Check Writer on its own without needing ConnexaBI or VoIP.

Pricing & Billing
How much does Synccos cost?

Synccos offers flexible pricing plans to fit businesses of all sizes. Visit our Pricing page for detailed information on available plans, features included, and current pricing.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe. All billing information is encrypted and stored safely.

Can I change my plan at any time?

Yes. You can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll get immediate access to additional features. When downgrading, the change takes effect at the start of your next billing cycle.

Do you offer refunds?

If you're not satisfied with Synccos, please reach out to our support team through the Contact page. We'll work with you to resolve any issues or discuss refund options based on your specific situation.

Account & Security
How do I reset my password?

On the login page, click the "Forgot Password" link. Enter your registered email address, and we'll send you a secure link to reset your password. The link expires after a set period for security purposes.

Is my data secure on Synccos?

Absolutely. We take data security very seriously. Synccos uses industry-standard encryption, secure cloud infrastructure, and follows best practices for data protection. You can review our detailed policies on our Privacy Policy and Data Processing pages.

Can I add team members to my account?

Yes. Depending on your plan, you can invite team members to collaborate on your Synccos account. Each team member gets their own login credentials, and you can manage permissions to control what they can access.

How do I delete my account?

If you'd like to delete your account, please contact our support team through the Contact page. We'll assist you with the process and ensure your data is handled according to our Privacy Policy.

Support
How can I contact support?

You can reach our support team through several channels:

What are your support hours?

Our support team is available during standard business hours, Monday through Friday. For urgent matters outside of business hours, you can leave a message through our contact form or WhatsApp, and we'll respond as soon as possible.

Do you offer onboarding or training?

Yes. We offer onboarding assistance to help you get set up quickly. Our team can walk you through the platform features, help configure your account, and answer any questions you have as you get started. Contact us to schedule a session.

What integrations does Synccos support?

Synccos integrates with a range of popular business tools and services, including:

  • Stripe — Payment processing and collection
  • Twilio — Communications and VoIP
  • SendGrid — Email delivery
  • PayPal — Payment processing
  • Persona — Identity verification

We're continuously adding new integrations. Check our Product Roadmap to see what's coming next.

Still Have Questions?

Can't find what you're looking for? Our team is happy to help. Get in touch and we'll get back to you as soon as possible.

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