Data Processing Policy for Synccos Inc.

Effective Date: June 1, 2024

1. Introduction

Synccos Inc. (“we,” “us,” or “our”) is committed to ensuring that your personal data is processed in accordance with applicable data protection laws. This Data Processing Policy outlines how we collect, use, store, and protect your personal data.

2. Data Controller and Data Processor

Synccos Inc. acts as both a data controller and a data processor depending on the context in which personal data is collected and processed.

– Data Controller: When we determine the purposes and means of processing your personal data.
– Data Processor: When we process personal data on behalf of another data controller.

3. Types of Data Collected

We may collect and process the following types of personal data:

– Contact Information: Name, address, email address, phone number.
– Financial Information: Credit card numbers, billing address, payment history.
– Usage Data: Information about how you use our services, including IP address, browser type, and browsing history.
– Device Information: Information about the device you use to access our services, such as hardware model, operating system, and unique device identifiers.
– Location Data: Information about your location, which may be derived from your IP address or mobile device settings.
– Communication Data: Records of your communications with us, including emails and phone calls.

4. Purposes of Data Processing

We process personal data for the following purposes:

– To provide and manage our VoIP solutions, ConnectMe platform, check writer, and Action Track software.
– To process payments and transactions.
– To communicate with you and provide customer support.

– To improve our services and user experience.

– To send marketing and promotional materials, where you have consented to receive such information.
– To comply with legal obligations and protect our legal rights.
– To personalize your experience on our website and provide content and features that match your interests.

– To conduct analytics and research to improve our products and services.
– To prevent, detect, and investigate fraud, security breaches, and other potentially prohibited or illegal activities.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal bases:

– Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
– Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
– Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
– Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and interests.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the specific legal or operational requirements.

7. Data Sharing and Disclosure

We may share your personal data with:

– Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
– Legal and Regulatory Authorities: When required to do so by law or to protect our legal rights, we may disclose your personal data to law enforcement agencies, regulators, or other authorities.

– Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business, your personal data may be transferred to the acquiring entity.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include:

– Encryption of sensitive data during transmission and storage. – Access controls to limit who can access your data.
– Regular security assessments and audits.
– Employee training on data protection and privacy.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

9. International Data Transfers

We may transfer your personal data to countries outside of your residence for processing and storage. These countries may not have the same data protection laws as your country of residence. However, we will take reasonable steps to ensure that your personal data is treated securely and in accordance with this Data Processing Policy.

10. Your Rights

You have the following rights regarding your personal data:

– Access: You can request a copy of the personal data we hold about you.
– Correction: You can request that we correct any inaccurate or incomplete data.
– Deletion: You can request that we delete your personal data, subject to certain legal restrictions.
– Objection: You can object to the processing of your personal data for direct marketing purposes.
– Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
– Portability: You can request that we transfer your personal data to another organization, where technically feasible.

To exercise any of these rights, please contact us using the information provided below. 11. Third-Party Data Processors

We may use third-party data processors to assist with our data processing activities. These processors are bound by contractual obligations to protect your personal data and process it only in accordance with our instructions.

12. Data Breaches

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities without undue delay.

13. Changes to This Data Processing Policy

We may update this Data Processing Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Data Processing Policy periodically to stay informed about how we process your personal data.

14. Contact Us

If you have any questions or concerns about this Data Processing Policy or our data practices, please contact us at:

Synccos Inc.
69 Brookside Ave
Chester, NY 10918
Phone: 845-285-2092
Email: support@synccos.com

Thank you for choosing Synccos Inc. We value your trust and are committed to protecting your privacy and data.